Refrigerators - Troubleshooting/FAQ

My refrigerator is running, but it is not cool or cool enough

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.


Causes of frost accumulation: • High humidity • Heavy door openings • Warm food load • Packages resting against the rear wall • Packages keeping the door open • After correcting these causes, the frost accumulation will go away in a few days. You may need service if the door gaskets are not sealing properly or are torn or split or if the fan in the freezer is not running.





My refrigerator is too cold (Side by Side models)

If foods, such as fruits and vegetables, in the refrigerator are freezing


It can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.




If food in the bottom of the refrigerator is freezing


This could be caused by a refrigerator not having enough food to absorb the cold air.




If food in the door is freezing


Move the door bins up or down so they are one notch away from freezer vents (side by side models only).




The fresh food control should be at the normal setting of 5.


Side by Side





My refrigerator is too cold (Freezer On Top Models)

First, check the controls


They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.




Since the cold air coming into the fresh food section originates in the freezer above


The rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.




If food is freezing in the produce (fruits and vegetables) or meat pan


It may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.





My dispenser is not dispensing water, or dispenses water slowly

If foods, such as fruits and vegetables, in the refrigerator are freezing


It can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.




If food in the bottom of the refrigerator is freezing


This could be caused by a refrigerator not having enough food to absorb the cold air.




If food in the door is freezing


Move the door bins up or down so they are one notch away from freezer vents (side by side models only).




The fresh food control should be at the normal setting of 5.


Side by Side





How do I clean my refrigerator?

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.


Causes of frost accumulation: • High humidity • Heavy door openings • Warm food load • Packages resting against the rear wall • Packages keeping the door open • After correcting these causes, the frost accumulation will go away in a few days. You may need service if the door gaskets are not sealing properly or are torn or split or if the fan in the freezer is not running.





I have frost accumulation on my freezer walls or floor

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.


Causes of frost accumulation: • High humidity • Heavy door openings • Warm food load • Packages resting against the rear wall • Packages keeping the door open • After correcting these causes, the frost accumulation will go away in a few days. You may need service if the door gaskets are not sealing properly or are torn or split or if the fan in the freezer is not running.





My refrigerator never shuts off, it runs too much

If foods, such as fruits and vegetables, in the refrigerator are freezing


It can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.




If food in the bottom of the refrigerator is freezing


This could be caused by a refrigerator not having enough food to absorb the cold air.




If food in the door is freezing


Move the door bins up or down so they are one notch away from freezer vents (side by side models only).




The fresh food control should be at the normal setting of 5.


Side by Side





Why is my ice dispenser not working? (Side by side refrigerator)

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.


Causes of frost accumulation: • High humidity • Heavy door openings • Warm food load • Packages resting against the rear wall • Packages keeping the door open • After correcting these causes, the frost accumulation will go away in a few days. You may need service if the door gaskets are not sealing properly or are torn or split or if the fan in the freezer is not running.





My refrigerator is noisy. What noises are normal?

If foods, such as fruits and vegetables, in the refrigerator are freezing


It can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.




If food in the bottom of the refrigerator is freezing


This could be caused by a refrigerator not having enough food to absorb the cold air.




If food in the door is freezing


Move the door bins up or down so they are one notch away from freezer vents (side by side models only).




The fresh food control should be at the normal setting of 5.


Side by Side





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