Refrigerators - Troubleshooting/FAQ
My refrigerator is running, but it is not cool or cool enough
If your doors have been opened frequently
Doors have been opened for long periods of time, or your refrigerator was recently installed, wait 24-48 hours for the refrigerator to completely cool.
Temperature
Adding a large amount of food warms the refrigerator
It could take several hours for the refrigerator to return to the normal temperature
If the refrigerator is in Defrost mode
The freezer compartment temperature will be less cold than usual. Wait approximately 20 minutes, and you should be able to feel cold air blowing in the bottom of the compartment.
For your convenience, your temperature controls are preset at the factory to "mid-settings,"
Which should be correct for normal household use. However, the controls may need to be adjusted. If so, adjust the temperature one setting colder and wait 24 hours for the temperature of the refrigerator or freezer and contents to cool. Repeat this procedure until the desired temperature is reached.
Make sure the air vents between the freezer and refrigerator compartments are not blocked
Cold air enters and exits the refrigerator compartment from the freezer compartment through vents near the top shelf and crisper drawer. If the vents are blocked by food items, airflow will decrease, which will cause temperature and moisture problems. Move any item that could be blocking one of the vents.
My refrigerator is too cold (Side by Side models)
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
My refrigerator is too cold (Freezer On Top Models)
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
My dispenser is not dispensing water, or dispenses water slowly
New installation
No water
No water from door
• Check the water tank behind the vegetable bins to if it is frozen or cracked. This is hard to do visually, usually a frozen tank will be split and will leak on the fresh food floor. Low food load in the fresh food section can cause the tank to freeze.
Dispenser drips water
Dribble
How do I clean my refrigerator?
New installation
No water
No water from door
• Check the water tank behind the vegetable bins to if it is frozen or cracked. This is hard to do visually, usually a frozen tank will be split and will leak on the fresh food floor. Low food load in the fresh food section can cause the tank to freeze.
Dispenser drips water
Dribble
I have frost accumulation on my freezer walls or floor
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
My refrigerator never shuts off, it runs too much
Check that the dispenser is not locked
Some models have a lock feature that deactivates the dispenser levers and control buttons. The lock button is on the dispenser front cover. This feature prevents unintentional dispensing during cleaning, etc. Press the "Unlock" or "Locked" button to reactivate the dispenser levers and allow dispenser function.
If there has been a recent power outage or the power supply has been off for more than 1 hour
The power outage indicator (on some models) will disable the dispenser function. To use the dispenser, press and hold the Reset button (if applicable) for 3 seconds until you hear the beeps.
Check that ice is not stuck in the ice chute
The ice chute can build up ice flakes over time due to the use of crushed ice. The ice chute is located on the inside of the freezer door and is accessible by removing the ice storage bin. Use only a plastic utensil to remove ice from the ice chute. Do not use anything sharp to remove ice as this may damage the ice chute.
Once large clumps or cubes are removed
Use a warm, wet cloth to wipe the inside of the ice chute. After removing the ice build-up, dry the ice chute by wiping it with a clean, dry cloth to prevent additional ice formation.
Check that ice is not clumping or sticking together in the ice bin
If it is, shake the ice bin to separate the cubes. If the cubes do not separate, empty the ice bin and clean it. Allow 24 hours for the ice bin to refill.
Check that ice is not melted around the auger
Why is my ice dispenser not working? (Side by side refrigerator)
New installation
No water
No water from door
• Check the water tank behind the vegetable bins to if it is frozen or cracked. This is hard to do visually, usually a frozen tank will be split and will leak on the fresh food floor. Low food load in the fresh food section can cause the tank to freeze.
Dispenser drips water
Dribble
My refrigerator is noisy. What noises are normal?
The normal operation of your refrigerator will cause some sound. The following list contains sounds that are normal.