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429 W. Florida Ave
Hemet CA. 92543
(951) 929-0859
Refrigerators - Troubleshooting/FAQ
My refrigerator is too cold (Side by Side models)
My refrigerator is running, but it is not cool or cool enough
Which should be correct for normal household use. However, the controls may need to be adjusted. If so, adjust the temperature one setting colder and wait 24 hours for the temperature of the refrigerator or freezer and contents to cool. Repeat this procedure until the desired temperature is reached.
Cold air enters and exits the refrigerator compartment from the freezer compartment through vents near the top shelf and crisper drawer. If the vents are blocked by food items, airflow will decrease, which will cause temperature and moisture problems. Move any item that could be blocking one of the vents.
My refrigerator is too cold (Freezer On Top Models)
My dispenser is not dispensing water, or dispenses water slowly
• Check the water tank behind the vegetable bins to if it is frozen or cracked. This is hard to do visually, usually a frozen tank will be split and will leak on the fresh food floor. Low food load in the fresh food section can cause the tank to freeze.
• The meat pan lever may also be turned to the coldest position and on units that have a low water usage, this will also cause the tank to freeze. You will want to lower the meat drawer setting or use more water from the door. This does not apply to Top Mount water dispenser models, because they do not have a reservoir. Problem requiring service, glass fill time.
My refrigerator never shuts off, it runs too much
Factors that contributes to run time:
• In extremely hot, humid areas, run time may approach 100%
• Loading the refrigerator or freezer with a large amount of food, especially warm or hot foods, will also add to the run time. Hot foods should be allowed to cool before being placed in the cabinet.
• Another significant factor that contributes to run time is an empty or lightly loaded freezer. Because no insulation material is perfect, air alone does not retain cold. An empty refrigerator or freezer must run more to maintain temperatures low enough to satisfy the temperature control and turn the compressor off. A freezer should be at least 3/4 full to maintain proper temperatures and reduce time.
• Door openings contribute significantly to the run time of any refrigerator. When the door is opened, some of the heavy cold air slides out of the cabinet, pulling warm air in at the top.
• Make sure that ALL bins and shelves, in freezer and fresh-food section, are properly seated in the refrigerator. Ensure that large trays, platters, and food items (like pizza boxes) are arranged so that they do not interfere with the door closing. (If freezer door, make sure no ice is behind the ice bin, and if present ensure bottom freezer basket is on its rollers)
• Check door gaskets - are they sealing properly?
• Check for blocked air vents in freezer section (any grill work on back wall).
• Be sure the refrigerator is installed with proper air clearance.
• Make sure interior lights are off when door is closed.
• Heavy frost build up (1/2" or more) on non-defrost models will cause long run times.
How do I clean my refrigerator?
• Unplug refrigerator or disconnect power.
• Hand wash, rinse, and dry removable parts and interior surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.
• For painted metal surfaces wash with a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners, or cleaners designed for stainless steel. Dry thoroughly with a soft cloth.
• To keep your painted appliance surfaces looking like new use appliance polish and cleaner regularly. This wax-based cleaner and polish goes on easy to remove unwanted grime and dirt and leaves behind a sparkling shine.
I have frost accumulation on my freezer walls or floor
Causes of frost accumulation:
• High humidity
• Heavy door openings
• Warm food load
• Packages resting against the rear wall
• Packages keeping the door open
• After correcting these causes, the frost accumulation will go away in a few days. You may need service if the door gaskets are not sealing properly or are torn or split or if the fan in the freezer is not running.
Why is my ice dispenser not working? (Side by side refrigerator)
Some models have a lock feature that deactivates the dispenser levers and control buttons. The lock button is on the dispenser front cover. This feature prevents unintentional dispensing during cleaning, etc. Press the "Unlock" or "Locked" button to reactivate the dispenser levers and allow dispenser function.
The ice chute can build up ice flakes over time due to the use of crushed ice. The ice chute is located on the inside of the freezer door and is accessible by removing the ice storage bin. Use only a plastic utensil to remove ice from the ice chute. Do not use anything sharp to remove ice as this may damage the ice chute.
My refrigerator is noisy. What noises are normal?
• A change in fan speed as the refrigerator responds to changes in temperature due to door opening.
• A clicking/tic toc noise can be heard when the defrost timer switches on and off.
• A click can be heard when the temperature control unit turns the unit on and off.
• A boiling, gurgling, or knocking sound can be heard when the unit is running. This is caused by the circulation of refrigerant.
• Gurgling sound in the door. This sound can be heard just after the door is closed because of the water in drain tube trap area. It can last several seconds.
• A drip may be heard when defrost water is dripping into the pan beneath the refrigerator.
• A hum or click can be heard when the icemaker fills with water. This sound may be heard once or multiple times.
• The icemaker will make a loud noise when cubes are dropped into the bucket.
• Buzzing noises can be heard after getting water from the door dispenser. The noise should not last longer than 7 seconds.
• A snapping sound will be heard about 4 seconds after removing a glass from a dispenser. This is the sound of the dispenser chute closing.
• A clicking noise may be heard after a power shortage. This stems from the compressor trying to re-start itself. The noise could last for 3 to 5 minutes.
• A hissing, sizzling, buzzing, or arching noise may be heard on self-defrost models. This is produced when water drips on defrost heaters.
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