Ranges - Troubleshooting/FAQ

My oven doesn't heat, but the burners do heat

  • Make sure that oven controls are set correctly for either bake or broil.

  • Check oven door on self-clean ranges to make sure it is in the unlocked position.

  • Check the oven knobs to make sure they are in the correct position. If the range has knobs for oven temperature and oven function and if the control knobs were removed for cleaning, make sure they were reinstalled in the proper location.


Electric Ranges Only: 

  • Check the bake element. Turn your range OFF and remove fuses or turn breaker OFF, then unplug the range. Carefully inspect the bake element (lower element) for cracks or breaks. If cracked or broken, it will need to be replaced.

  • Even if the bake element is not broken or cracked, since it does not heat service is needed.


Gas Ovens Only (excludes Dual Fuel Ranges): 

  • On new gas range installations, make sure range main gas regulator "on" the range is set in the on position. They are all shipped with the regulator in the "on" position but if jarred or bumped during installation it can spring back to the off position. This on/off lever on the regulator may not be apparent to most consumers. Our service department can help you reset. (Burners will still work with the valve off, oven will not!)

  • Check the oven Glo-Bar Igniter. Turn oven to "on" position, open oven door, and look for a red glow. If no red glow is observed, there may be a malfunction with the Glo-Bar, on/off control, or other electrical components. If you would like to schedule a service appointment, please contact our service department.

My oven temperature is not correct

  • Make sure the oven preheated. The oven needs time to preheat before baking. Most pies, cakes, biscuits, etc., have such short cooking times that failure to preheat the oven can make a significant difference in cooking results.

  • Convection Conversion Models. Some model convection ranges will automatically change the set temperature 25 degrees lower.

  • Check the type of cookware that is being used. Your cookware may be having an effect on the baking results. If the pans being used are dark baking pans, be sure to reduce the oven temperature 25 degrees. These pans retain heat and at the regular baking temperatures some foods may burn or overcook.

  • Make sure heat is not blocked from circulating in the oven. If the use of aluminum foil is being used on the oven shelf, never cover the entire shelf. This will block the circulation of heat in the oven. There should always allow two inches around the back sides of the oven shelf for heat circulation.

  • Check the placement of pans in the oven. Pan placement may be affecting how the oven heats. How and where the pans are placed in the oven will make a difference. Make sure that there is at least one to two inches between pans and between pans and the side and rear walls of the oven to ensure proper air/heat circulation.

  • Check the rack position. Rack position can also be critical to proper baking. Please consult the Owner's Manual.

  • Make sure the oven door has not been opened during cooking. Opening the oven door frequently when cooking can increase the cooking time. Also, check the oven gasket for rips or tears. A torn gasket will need to be replaced.


Electric ranges only: 

Turn the oven on and make sure that the bake element (the one in the bottom of the oven) glows in the bake cycle. Then set the oven control to broil and watch the broil element (the one in the top of the oven) to see if it glows. If not, there may be a malfunction in the element. If you would like to schedule a service appointment, please contact our service department.

My range surface seems too hot

Electric Ranges:

  • Make sure the oven vent is not misplaced or covered. On ranges with coils (not smooth top cooktop), the oven vents from beneath the right rear burner. When the oven is in use, heat is exhausted under that coil. If the vent opening on the burner bowl is turned the wrong way, heat from the oven will divert under the cooktop, rather than out from right rear burner. For help in positioning offset vent, refer to the Use and Care Booklet. Avoid covering the right rear element with a decorative burner cover. This will cause heat to build up under the cooktop when the oven is in use.

  • Check the pan size. Oversized pans will trap heat between the bottom of the pan and the cooktop; this will transfer a lot of heat to the cooktop. Your pans should not hang over more than one inch on each side of any surface burner. (e.g., on an eight inch burner the maximum pan size should not exceed ten inches. On six inch burners the pans you use should not be larger than eight inches.)

  • Make sure the burners are uncovered. Covering the drip pans with aluminum foil will transfer more heat to the cooktop.

  • Check the type of burners. On ranges with cast iron solid disk burners, the transfer of heat from those burners to the cooktop can be significant and the cooktop can become very hot. Caution should be used with these type burners.

  • Check the type of drip pans. Dark or porcelain drip pans can conduct more burner heat to the cooktop than bright aluminum drip pans under your coil surface elements.


Gas Ranges:

  • On most gas ranges, the oven is usually vented up through the back-splash and heat from the oven is directed downward. This may make the cooktop hot if you bake, broil, or roast for an extended period.

  • Check the pan size. If you use an oversized pan, heat will be trapped between the bottom of the pan and the cooktop and transfer a lot of heat to the cooktop. Your pans should not hang over more than one inch on each side of any surface burner.

My electric burners do not heat or partially heat

  • See if the burner could be loose. Some ranges have plug-in burners and the burners can become loose in the socket. Unplug the burner, then reinstall to fully seated position.

  • Make sure the correct burner is selected, matching the correct burner to the proper switch

  • Make sure the pan has a flat, smooth bottom. For smooth-top radiant ranges and ranges with solid disk surface burner elements, it is essential that the pan have a flat, smooth bottom for proper operation. If the pan is not flat, the heat sensors built into these elements will prematurely cycle and turn off the heat to the element.

  • If the top burners do not work, but the clock does work, your appliance may be wired improperly, contact your installer for further assistance.

  • Check circuit breakers/fuses and power cord. On most slide in and free standing ranges, it will be necessary to pull out the lower drawer to access the plug and verify is connected securely (for others, sliding the appliance out from the wall would be necessary). For safety, make sure the circuit breaker or fuse is disconnected before checking the power cord for a loose connection. If the power cord is connected securely, your oven may be wired improperly, contact our service department for further assistance.

  • Check the burner. If one burner doesn't heat, remove it and plug it into another burner receptacle of the same size. Then, turn on that element. If it still does not work, the element will need to be replaced.

  • If none of the burners work, but the oven bakes and broils, it may be necessary to contact our service department. If you would like to schedule a service appointment, please contact our service department.

My gas burners do not heat or partially heat

  • Make sure the correct burner is selected, matching the burner to the correct switch.

  • Make sure the burner cap is not loose. If your range has sealed burners, make sure the burner cap is seated properly, is not tilted, and does not rock or wobble. Also, make sure the cap matches the burner. Your range may have one or more burners that are different sizes. You need to make sure that a small burner cap is not on a large burner or that a large burner cap is not on a small burner.

  • Check to see if there is power to the range. Make sure the range is plugged-in and inspect circuit breakers or fuses.


Things to try if none of these solved the problem:

  • Try turning on the oven. If it comes on, but no burners work, then you will need to contact service. If you would like to schedule a service appointment, please contact our service department.

  • Make sure you turned the burner knob to the Lite position. Only after a flame is visible around the burner should the knob be turned to the desired cooking setting.

  • Check the burner heads for dirt and debris. If some of the burners work, lift the range cooktop on non-sealed burner models, and check the malfunctioning burner heads for dirt or debris that may be clogging the holes. Carefully clean out any stopped-up holes with mild soap and water. Be sure to dry burner heads thoroughly before re-installing.

  • When the surface burners are turned "on" and if the igniters do not click, we recommend that you contact service. If you would like to schedule a service appointment, please contact our service department.

How do I activate the Control Lock feature?

  • The Control Lock feature shuts down the control panel pads to avoid unintended use of the oven. The Control Lock feature may be used either when the range is in use or turned off (for example, during cleaning). The Control Lock is preset to unlocked, but it can be locked.

  • When the Control Lock is activated, only the Timer Set/Start, Timer Off, and Oven Light pads will function.


To lock/unlock control:

  • Before locking, make sure the oven, the timer, and Timed Cooking are off.

  • Press and hold the Start pad for 5 seconds until "Control Lock" appears on the display.

  • Repeat to unlock, and "Control Lock" will disappear from the display.

How do I clean and care for my stainless steel surfaces?

To clean and care for your stainless steel surfaces, follow these suggestions:

  • Wash surfaces with warm, soapy water using liquid detergent or an all-purpose cleaner and a nonabrasive sponge. Always rub evenly in the direction of the grain.

  • Rinse with clean water and dry with a soft, lint-free cloth.

  • To restore its luster, apply a layer of stainless steel polish; follow the recommendations and directions on the polish label. Wipe excess polish and use special care to avoid contact with any plastic parts, trim pieces or rubber door gaskets. If polish does contact any of these plastic parts, clean them with a nonabrasive sponge and mild detergent in warm water. Thoroughly dry the area with a soft cloth.

  • Use a clean, dry towel to polish the surface in the direction of the grain until it shines.

IMPORTANT: To avoid damage to the finish, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or certain paper towels.

What should I do before I self-clean my oven?

  • Self-clean the oven before it becomes heavily soiled. Heavy soil results in longer cleaning and more smoke.

  • Keep the kitchen well-ventilated during the self-cleaning cycle to help get rid of heat, odors and smoke.

  • Do not block the oven vent(s) during the self-cleaning cycle. Air must be able to move freely.

  • Do not clean, rub, damage or move the oven door gasket. The door gasket is essential for a good seal.


Prepare Oven:

  • Remove the broiler pan, grid, cookware and bakeware from the oven.

  • Remove any foil from the oven because it may burn or melt, which will damage the oven.

  • Remove oven racks to keep them shiny and easy to slide.

  • Hand-clean inside door edge and the 1½" (3.8 cm) area around the inside oven cavity frame; make sure not to move or bend the gasket. This area does not get hot enough during self-cleaning to remove soil. Do not let water, cleaner or any other liquid enter the slots on the door frame. Use a damp cloth to clean this area.

  • Wipe out any loose soil to reduce smoke and avoid damage. At high temperatures, foods react with porcelain. Staining, etching, pitting or faint white spots can result. This will not affect cooking performance.


Prepare Cooktop and Storage Drawer:

  • Remove plastic items from the cooktop because they may melt.

  • Remove all items from the storage drawer.

My oven takes too long to preheat

  • Preheat time varies according to oven type. If the oven is installed at its proper voltage (120 volts for gas and 240 volts for electric):

  • Electric ovens with hidden bake elements and gas ovens can take 15-20 minutes to preheat. Ovens with a visible bottom bake element can take 5-10 minutes to preheat.

  • This is a normal operation and the preheat time cannot be altered.


Factors that will affect the preheat time are:

  • Selected temperature

  • Starting temperature of the oven

  • Room temperature

  • 208 volt installation will increase preheat time by 25%

  • Below 105 volt gas installation

  • Some electric ranges with the convection roast feature can speed up the preheat time by selecting "Convect Roast" on the control panel when preheating​

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