Dryers - Troubleshooting/FAQ

My dryer does not heat

Were laundry items removed from the dryer before the end of the cycle?


Allow the load to run through the cool down part of the cycle before removing the laundry items from the dryer. All cycles end with a cool down, which cools the fabric for easy handling and reduced wrinkling. Items removed before cool down may feel very warm.




Was a high temperature cycle used, or was a separate temperature control set on high?


Select a lower temperature, and use an automatic dry or electronic sensor dry cycle. These cycles sense the temperature or the moisture level in the load and automatically shut off when the load reaches the selected dryness. This reduces overdrying.





Why are my loads damp or my drying times are taking so long?

Has the dryer had a period of nonuse?


If the dryer hasn't been used for a while, there may be a light thumping sound during the first few minutes of operation. When the dryer is not used, the drum support rollers can flatten where the rollers and drum touch. The flat spot causes the thumping sound. Once the dryer runs for a few minutes, the rollers will regain their shape and the sound should stop.




Is the load knotted or balled up?


Another form of thumping can occur when the load is twisted or balled up. Laundry items with large amounts of fabric, such as sheets, curtains, tablecloths and bedspreads, can roll into a ball in the dryer. This ball of fabric may thump and may cause the dryer to vibrate. To reduce this, add these large items loosely into the dryer. Remove any bunching that may have occurred during washing.




Are you hearing a scraping sound?


Objects such as coins, paper clips, safety pins, screws, nails or other small hardware can get caught in the seam where the drum meets the front or rear. Turn off the dryer. Look inside the dryer along the front and rear edges of the drum. Remove any objects caught in the seam.




Are the four legs installed, and is the dryer level front-to-back and side-to-side?


A dryer without legs, or that is missing legs, may rock or teeter on a floor that is not level, which will cause some noise. The legs adjust up and down to level the dryer on a floor that is not level. Check if any of the four dryer legs are missing. Replace any missing legs, and level the dryer both front-to-back and side-to-side. A level dryer is required for the sensing of load moisture in dry cycle-auto cycles.




Are you hearing a knocking or rattling sound?


Zippers, buckles, buttons and rivets on garments as well as loose coins, paper clips, pens, or similar items may be tumbling in the dryer. Always check and clear pockets prior to washing.





Why do I have so much lint in my dryer?

Is the lint screen clogged with lint?


Clean the lint screen before each load is dried. Do not rinse or wash the screen to remove lint (wet lint is hard to remove). Roll lint off the screen with your fingers.




Is the lint screen clogged with residue?


Over time, residue may build up on the lint screen. To remove the residue, wet a nylon brush with hot water and liquid detergent.




Was the load sorted before washing and drying?


Sort loads before laundering. Sorting involves separating lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color - lights with lights and darks with darks.




Were you drying a large load?


Larger loads sometimes do not allow adequate removal of lint from the clothing. Smaller loads allow the air movement to carry lint to the lint screen. Reduce load size if needed.




Was the load over-dried?


Your load may be overdried. Overdrying produces static electricity in synthetic and synthetic-blend fabrics. The static electricity attracts lint. Automatic dry or electronic sensor dry cycle reduces overdrying. Check your dryer cycle descriptions for cycles and temperatures to match your fabric types.




Were paper items or tissues left in pockets?


The lint may be paper or tissues left in pockets. Always check all pockets prior to washing. Also, check the dryer interior prior to each load to ensure that non-clothing items are not present.




Is the fabric pilling (fuzzing)?


The lint may be the surface fuzz (pilling) on your fabric. Normal wear and laundering produce the surface fuzz. The fuzz may look like lint, or the fuzz can trap lint from other fabrics.





My dryer or load has an odor

Have you recently been painting, staining or varnishing in the area where your dryer is located?


If so, ventilate the area. When odors or fumes are gone from the area, rewash and dry the load. The odor is on the load because the dryer pulls in surrounding room air to dry the load. To avoid this, do not run the dryer while painting, varnishing or refinishing near the dryer.




Was a damp or wet load left in the washer or dryer?


If wet load left in the washer or dryer for a long time will begin to grow mildew, which will result in odors. Rewash and dry the load to remove the odors. Promptly remove loads from the washer at the end of the wash cycle to avoid odors.




Is the dryer being used for the first time? (Electric)


A new electric heating element may have an odor. The odor will be gone after the first cycle.





My dryer makes sounds or vibrations

Has a household fuse blown or has a circuit breaker tripped?


There may be 2 household fuses or circuit breakers for the dryer. Make sure both fuses are intact and tight or that both circuit breakers have not tripped. Replace the fuse(s) or reset the circuit breaker(s). If the problem continues, call an electrician.
Is the correct power supply available? (Electric dryers only)
Electric dryers require 240-volt power supply. Check with a qualified electrician.




Is the dryer door firmly closed?


Your dryer door may not be fully closed. It may look shut, but may not be latched. Push on the door to engage the latch or latches. Some models have an upper and lower latch. Both latches must be secure for the dryer to run.




Was the Start, Push to Start or Hold to Start button firmly pressed?


Large loads may require the Start, Push to Start, or Hold to Start button to be pressed and held for two to five seconds.




Is the cycle control knob set on a sensor dry or timed dry cycle? (on some models)


The cycle control knob must be set in a automatic dry or electronic sensor dry or timed dry cycle. The dryer will not start if set on the extra care option.




Is controls locked status light on? (on some models)


Press and hold the cycle signal button for three seconds. This will turn off the controls locked feature.




Did you recently install a power supply cord on the dryer? (Electric dryers only)


The power supply cord may be incorrectly installed. If the power cord is incorrectly installed, the dryer may not start or heat. Review the installation instructions to check that the power supply cord is properly installed.





My fabric is too hot when I remove it from the dryer

Were laundry items removed from the dryer before the end of the cycle?


Allow the load to run through the cool down part of the cycle before removing the laundry items from the dryer. All cycles end with a cool down, which cools the fabric for easy handling and reduced wrinkling. Items removed before cool down may feel very warm.




Was a high temperature cycle used, or was a separate temperature control set on high?


Select a lower temperature, and use an automatic dry or electronic sensor dry cycle. These cycles sense the temperature or the moisture level in the load and automatically shut off when the load reaches the selected dryness. This reduces overdrying.





My dryer will not start. What should I do?

Has a household fuse blown or has a circuit breaker tripped?


There may be 2 household fuses or circuit breakers for the dryer. Make sure both fuses are intact and tight or that both circuit breakers have not tripped. Replace the fuse(s) or reset the circuit breaker(s). If the problem continues, call an electrician.
Is the correct power supply available? (Electric dryers only)
Electric dryers require 240-volt power supply. Check with a qualified electrician.




Is the dryer door firmly closed?


Your dryer door may not be fully closed. It may look shut, but may not be latched. Push on the door to engage the latch or latches. Some models have an upper and lower latch. Both latches must be secure for the dryer to run.




Was the Start, Push to Start or Hold to Start button firmly pressed?


Large loads may require the Start, Push to Start, or Hold to Start button to be pressed and held for two to five seconds.




Is the cycle control knob set on a sensor dry or timed dry cycle? (on some models)


The cycle control knob must be set in a automatic dry or electronic sensor dry or timed dry cycle. The dryer will not start if set on the extra care option.




Is controls locked status light on? (on some models)


Press and hold the cycle signal button for three seconds. This will turn off the controls locked feature.




Did you recently install a power supply cord on the dryer? (Electric dryers only)


The power supply cord may be incorrectly installed. If the power cord is incorrectly installed, the dryer may not start or heat. Review the installation instructions to check that the power supply cord is properly installed.





What do I do if my dryer drum isn't turning?

Is the lint screen clogged with lint?


Clean the lint screen before each load is dried. Do not rinse or wash the screen to remove lint (wet lint is hard to remove). Roll lint off the screen with your fingers.




Is the lint screen clogged with residue?


Over time, residue may build up on the lint screen. To remove the residue, wet a nylon brush with hot water and liquid detergent.




Was the load sorted before washing and drying?


Sort loads before laundering. Sorting involves separating lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color - lights with lights and darks with darks.




Were you drying a large load?


Larger loads sometimes do not allow adequate removal of lint from the clothing. Smaller loads allow the air movement to carry lint to the lint screen. Reduce load size if needed.




Was the load over-dried?


Your load may be overdried. Overdrying produces static electricity in synthetic and synthetic-blend fabrics. The static electricity attracts lint. Automatic dry or electronic sensor dry cycle reduces overdrying. Check your dryer cycle descriptions for cycles and temperatures to match your fabric types.




Were paper items or tissues left in pockets?


The lint may be paper or tissues left in pockets. Always check all pockets prior to washing. Also, check the dryer interior prior to each load to ensure that non-clothing items are not present.




Is the fabric pilling (fuzzing)?


The lint may be the surface fuzz (pilling) on your fabric. Normal wear and laundering produce the surface fuzz. The fuzz may look like lint, or the fuzz can trap lint from other fabrics.