Question 1

Odor-causing residues and mold and mildew stains have the potential to accumulate anywhere moisture is present.

Accepted Answer

Non HE High Efficiency detergents used in an HE washer, body oils, grime, soap, and water can cause residue and mold and mildew stains to accumulate behind the drum of the washer. If not properly cleaned on a regular basis, all HE washing machines have the potential for odor-causing residue buildup and mold and mildew stains.

Question 2

Washer odors are usually caused by leaving the washer lid closed when not in use.

Accepted Answer

This does not allow air to circulate and dry out the moisture remaining in tub area. The air and moisture mixture becomes stagnant and creates an odor. When washer is not in use, leaving the lid up/open for air circulation will help prevent odor.

Washers - Troubleshooting/FAQ

My front load washer is not draining or spinning out loads. My loads are very wet

Is the Delicate or Hand Washables cycle selected?

Was an extra low, low or no spin option selected?"

Were you washing one bulky item, such as a rug or large blanket?"

Are excessive suds present?

Is the drain hose kinked or is the drain clogged?

Is the end of the drain hose more than 96" (244 cm) above the floor?"

Is your outlet voltage low?

Why do I have a strange odor and mildew inside my washer?

Odor-causing residues and mold and mildew stains have the potential to accumulate anywhere moisture is present.

Washer odors are usually caused by leaving the washer lid closed when not in use.

My top-load washer fills slowly

Are both the hot and cold water faucets turned on?

Is the water inlet hose kinked?

Are the water inlet valve screens on the washer clogged?

Does the water level seem too low?

My top-load washer will not fill or start

Is the power cord plugged into a grounded 3 prong outlet?

Has a household fuse blown, or has a circuit breaker tripped?"

Are both the hot and cold water faucets turned on?

Is the water inlet hose kinked?

Are the water inlet valve screens on the washer clogged?

Is the timer knob in the off position?

Is the timer knob pushed in?

Is the lid open?

What do I do if my water temperature is too hot or too cold?

Are your valves on?

Check to ensure the hose connections were not reversed.

Was the proper temperature selected?

Check the water heater.

Warm is the mix of hot and cold water coming into the washer and can change depending on the incoming water temperatures to the washer.

Cold depends on the incoming supply and can vary from near freezing in some areas in the winter to about 80 degrees Fahrenheit in the summer.

Check the water valve screen for a clog.

My front load/top load washer makes sounds when it drains. Is this normal?

Is there a tapping sound in drain or spin?

Is there a tapping sound in drain or spin?

My front load washer makes sounds when it washes. Is this normal?

Are there items in the load that have metal buckles, snaps or zippers? Are there other loose items like coins?"

My top load washer makes sounds when it washes. Is this normal?

Do you hear a constant clicking sound?

Are there items in the load that have metal buckles, snaps or zippers?"

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