Washers - Troubleshooting/FAQ

My front load washer is not draining or spinning out loads. My loads are very wet

Are both the hot and cold water faucets turned on?


Turn on the water. Check the household faucets to see if the hot and cold water faucets are turned on. Completely open both faucets for proper fill. Both hot and cold water must be connected to the washer and turned on. The washer will not properly operate with only one incoming source of water.




Is the water inlet hose kinked?


Straighten the water inlet hoses.




Are the water inlet valve screens on the washer clogged?


Turn off the water and remove inlet hoses from the inlet valve in the back of the washer. Inside the inlet valve are screens. Remove any accumulated film or particles from the screens. Reinstall hoses, turn on water, and check for leaks.




Does the water level seem too low?


The upper part of the agitator extends above the highest water level. This is normal. At the beginning of a wash, there may be load items that are not in the wash water. The section of agitator above the water level helps push the load into the water.





Why do I have a strange odor and mildew inside my washer?

Are there items in the load that have metal buckles, snaps or zippers? Are there other loose items like coins?


Before putting your load in the washer, always check for any loose items that may tumble, clang or scrape against the washer basket. Metal buckles, snaps or zippers from clothing can also clang or scrape against the washer. Remove these items from the load and try running a cycle to see if the noise has gone away.





My top-load washer fills slowly

Are both the hot and cold water faucets turned on?


Turn on the water. Check the household faucets to see if the hot and cold water faucets are turned on. Completely open both faucets for proper fill. Both hot and cold water must be connected to the washer and turned on. The washer will not properly operate with only one incoming source of water.




Is the water inlet hose kinked?


Straighten the water inlet hoses.




Are the water inlet valve screens on the washer clogged?


Turn off the water and remove inlet hoses from the inlet valve in the back of the washer. Inside the inlet valve are screens. Remove any accumulated film or particles from the screens. Reinstall hoses, turn on water, and check for leaks.




Does the water level seem too low?


The upper part of the agitator extends above the highest water level. This is normal. At the beginning of a wash, there may be load items that are not in the wash water. The section of agitator above the water level helps push the load into the water.





My top-load washer will not fill or start

Is the power cord plugged into a grounded 3 prong outlet?


Plug power cord into a grounded 3 prong outlet. Be sure NOT to use an extension cord.




Has a household fuse blown, or has a circuit breaker tripped?


Check to see if a household circuit breaker or Ground Fault Circuit Interrupt (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupt. If the washer is on a fuse box, check to see if a fuse has blown and replace it, if necessary. If the problem continues, call an electrician.




Are both the hot and cold water faucets turned on?


Turn on the water. Check the household faucets to see if the hot and/or cold water is shut off. If so, completely open them for proper fill. NOTE: Both hot and cold water must be connected to the washer and turned on. The washer will not properly operate with only one incoming source of water.




Is the water inlet hose kinked?


Straighten the hoses.




Are the water inlet valve screens on the washer clogged?


Turn off the water and remove the inlet hoses from the washer. Remove any accumulated film or particles from the water inlet valve screens. Reinstall the hoses, turn on water, and check for leaks.




Is the timer knob in the off position?


Make sure the timer knob pointer is lined up with a cycle selection and the knob is pulled out. The washer may not start if the pointer is too close to an Off position. Push in the timer knob. Slightly move the timer knob clockwise, and then pull out the knob. The washer will not start if the timer is not in the correct position.




Is the timer knob pushed in?


Pull out the knob to start the washer. If the lid was opened after the cycle started, the lid may have pushed in the knob. Make sure the knob is pulled out.




Is the lid open?


Your previous washer may have filled and washed with the lid open. Newer washers will not fill or wash with the lid open. The lid must be closed for the washer to fill with water, wash, drain, rinse and spin the load. Close the washer lid before starting the washer.





What do I do if my water temperature is too hot or too cold?

Are both the hot and cold water faucets turned on?


Turn on the water. Check the household faucets to see if the hot and cold water faucets are turned on. Completely open both faucets for proper fill. Both hot and cold water must be connected to the washer and turned on. The washer will not properly operate with only one incoming source of water.




Is the water inlet hose kinked?


Straighten the water inlet hoses.




Are the water inlet valve screens on the washer clogged?


Turn off the water and remove inlet hoses from the inlet valve in the back of the washer. Inside the inlet valve are screens. Remove any accumulated film or particles from the screens. Reinstall hoses, turn on water, and check for leaks.




Does the water level seem too low?


The upper part of the agitator extends above the highest water level. This is normal. At the beginning of a wash, there may be load items that are not in the wash water. The section of agitator above the water level helps push the load into the water.





My front load/top load washer makes sounds when it drains. Is this normal?

Are there items in the load that have metal buckles, snaps or zippers? Are there other loose items like coins?


Before putting your load in the washer, always check for any loose items that may tumble, clang or scrape against the washer basket. Metal buckles, snaps or zippers from clothing can also clang or scrape against the washer. Remove these items from the load and try running a cycle to see if the noise has gone away.





My front load washer makes sounds when it washes. Is this normal?

Are there items in the load that have metal buckles, snaps or zippers? Are there other loose items like coins?


Before putting your load in the washer, always check for any loose items that may tumble, clang or scrape against the washer basket. Metal buckles, snaps or zippers from clothing can also clang or scrape against the washer. Remove these items from the load and try running a cycle to see if the noise has gone away.





My top load washer makes sounds when it washes. Is this normal?

Are there items in the load that have metal buckles, snaps or zippers? Are there other loose items like coins?


Before putting your load in the washer, always check for any loose items that may tumble, clang or scrape against the washer basket. Metal buckles, snaps or zippers from clothing can also clang or scrape against the washer. Remove these items from the load and try running a cycle to see if the noise has gone away.





Appliance Showroom is on Instagram!

We gladly accept:

© 2020 Appliance Showroom