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429 W. Florida Ave
Hemet CA. 92543
(951) 929-0859
Washers - Troubleshooting/FAQ
My front load washer is not draining or spinning out loads. My loads are very wet
Your washer is designed so that in certain cycles, such as Delicate or Hand Washables cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to keep delicate fabrics from shrinking and wrinkling. Select the appropriate cycle based on the fabric being washed.
Why do I have a strange odor and mildew inside my washer?
Non HE High Efficiency detergents used in an HE washer, body oils, grime, soap, and water can cause residue and mold and mildew stains to accumulate behind the drum of the washer. If not properly cleaned on a regular basis, all HE washing machines have the potential for odor-causing residue buildup and mold and mildew stains.
My top-load washer fills slowly
My top-load washer will not fill or start
Check to see if a household circuit breaker or Ground Fault Circuit Interrupt (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupt. If the washer is on a fuse box, check to see if a fuse has blown and replace it, if necessary. If the problem continues, call an electrician.
Make sure the timer knob pointer is lined up with a cycle selection and the knob is pulled out. The washer may not start if the pointer is too close to an Off position. Push in the timer knob. Slightly move the timer knob clockwise, and then pull out the knob. The washer will not start if the timer is not in the correct position.
What do I do if my water temperature is too hot or too cold?
Starting with 1995 and newer models washers, the warm water temperature is slightly lower than on previous models. This is due to a different mix of hot and cold water. This was done to meet federal energy guidelines. The biggest cost of energy for a clothes washer is the cost of heating the water, so slight changes reducing the amount of hot water result in energy savings without reducing wash performance.
Check the water valve screen for a clog. One half of the water valve can fail and only hot or cold will come into the washer. Select cold or hot temperature and if one or the other does not work the valve screen may be clogged. Note: On models that have a temperature sensor, you might hear the water valves automatically turn on and off while the temperature is being adjusted.
My front load/top load washer makes sounds when it drains. Is this normal?
The drain hose or water inlet hoses may be knocking against the rear of the washer cabinet. Secure the hoses using the beaded strap supplied with the washer (on some models), or use a wire tie. The vibration of the washer can be carried through to the hoses. Also, as water is pushed through the hoses, it can cause the hoses to move. If the hoses have enough space to hit the cabinet, a knocking noise will be heard.
The drain hose or water inlet hoses may be knocking against the rear of the washer cabinet. Secure the hoses using the beaded strap supplied with the washer (on some models), or use a wire tie. The vibration of the washer can be carried through to the hoses. Also, as water is pushed through the hoses, it can cause the hoses to move. If the hoses have enough space to hit the cabinet, a knocking noise will be heard.
My front load washer makes sounds when it washes. Is this normal?
Before putting your load in the washer, always check for any loose items that may tumble, clang or scrape against the washer basket. Metal buckles, snaps or zippers from clothing can also clang or scrape against the washer. Remove these items from the load and try running a cycle to see if the noise has gone away.
My top load washer makes sounds when it washes. Is this normal?
Are there items in the load that have metal buckles, snaps or zippers? Are there other loose items like coins?Metal buckles, snaps or zippers from clothing can clang or scrape against the washer. Before putting your load in the washer, always check for any loose items. Remove these items from the load, and try running a cycle to see if the noise has gone away.
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